for shopping at C'est
If you are not
entirely satisfied with your purchase, we're here to help.
All Returns, Cancellations,
Refunds, or Exchanges
- There may be a 15% restocking
fee on all returns, cancellations, refunds, and exchanges for certain
- Please allow up to 25 days from
the date we receive your returned item for exchanges to be fulfilled.
- Our policies listed here are
not negotiable due to our “on demand,” aka “made to order,” process. Once
a customer places an order, we manufacture and then fulfil. Your order is
a binding contract which dictates to us to make what you as a customer
want to receive.
We will not process returns, cancellations, refunds,
or exchanges for the following:
- Custom Products -- meaning any
user-created product that cannot be restocked.
- “White marks” on our all over
- Products that have been worn,
emit an odor, and/or are not in their original condition.
- Product(s) that were shipped to
a not-current address, provided by you.
- Orders which have been
delivered for longer than a 14-day period.
- Any items(s) returned that have
not been approved by our team in advance.
Please read the following blanket policy: Our
policy lasts 14 days. If 14 days have gone by since the delivery date,
unfortunately, we can’t offer you a refund or exchange.
To be eligible for a
return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging. Our policy is to reject any
return that we deem as used.
Items that are deemed as used will be shipped back to
you at your expense
Please read the
blanket policy above. To complete your return, we require a receipt or proof of
There are certain
situations where only partial refunds are granted. This may include but is not
limited to: any item not in its original condition, and items that are damaged
or missing parts for reasons not due to our error.
Please read the blanket policy above. Once we
receive your item, we will inspect it and notify you that we have received your
returned item. We will notify you on the status of your refund after inspecting
Be aware: Since most
of our products are swimwear, we pay very careful attention to the product's
state of return.
If your return is
approved, we will initiate a refund to your credit card (or original method of
You will receive the
credit within a certain amount of days, depending on your card issuer's
Late or missing refunds:
If you haven’t
received a refund yet, first check your bank account again.
Then contact your
credit card company, it may take some time before your refund is officially
Next, contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of
this and you still have not received your refund yet, please contact us at
Sale items cannot be
Returns / Exchanges:
Please read the blanket policy above. We
only replace items if they are defective, damaged, or where you have received a
size or item different from what was ordered. If you need to exchange it
for the same item, send us an email at email@example.com; once
your exchange request has been approved, you will need to ship your item(s) to
the address that will be provided on the return form at that moment.
You will be
responsible for the shipping costs for the return your item. Shipping costs are
non-refundable. If applicable, the cost of the initial shipping of your
product(s) will be deducted from your refund.
Depending on when we
receive your product at our facility, where you live, and the amount of time it
takes to manufacture the product you want, the shipping and delivery time of
your replacement item may vary. Please check our
website for estimated production and shipping times for the product you desire.
We are not responsible for international
taxes or customs fees.
All items that are
being shipped back to us need to have a trackable shipping service or the
purchase of shipping insurance. Please email this information to
firstname.lastname@example.org. We do not guarantee that we will receive your
If you have any
questions on how to return your item to us, contact us at email@example.com